DISPUTE RESOLUTION POLICY

At RCG, we're committed to resolving any concern quickly, fairly, and directly. This policy explains how we handle disputes about orders, payments, or deliveries.

Step 1 — Contact us first

If something isn't right with your order or payment, please contact us before filing a dispute or chargeback with your bank or card provider. Most issues are resolved fastest when we hear from you directly:

• Phone / Viber / SMS: 0919 008 0476

• Email: lactationtreatsbyrcg@gmail.com

Please include your order number and a description of the issue (and photos, if it relates to a damaged, defective, or incorrect item).

Step 2 — Our review

We'll acknowledge your concern within 24 hours and review it promptly. We may ask for additional details to understand what happened.

Step 3 — Resolution

Where a concern is valid, we'll offer an appropriate resolution — such as a replacement or refund for a damaged, defective, or incorrect item, per our Return and Refund Policy. We aim to resolve confirmed cases within 5–10 business days.

Payment disputes & chargebacks

Filing a chargeback before contacting us can delay resolution, since the matter then moves to your bank and payment provider. We'll always try to resolve things directly and in good faith first. For any payment-related dispute, we work with our payment processor to review the transaction fairly.

Escalation

If we're unable to resolve a concern together, you may seek assistance from the appropriate Philippine consumer authority, such as the Department of Trade and Industry (DTI), consistent with your rights under the Consumer Act of the Philippines (Republic Act No. 7394).

Governing law

This policy and any dispute are governed by the laws of the Republic of the Philippines.

Contact

RCG Sweet Treat Pastries Shop · 0919 008 0476 · lactationtreatsbyrcg@gmail.com

Last updated: August 24, 2026.