RETURN AND REFUND POLICY

We want every customer to be happy with their order. Because our products are freshly baked, perishable food items, we're unable to accept returns or exchanges for change of mind or for food-safety reasons. We do, however, fully stand behind the quality of what we send you.

Eligible for replacement or refund

We'll gladly arrange a replacement or refund if your order arrives:


  • Damaged (e.g. crushed or spoiled in transit),

  • Defective, or

  • Incorrect (wrong item or flavor received).

How to report an issue

Contact us within 24 hours of delivery with:


  1. Your order number,

  2. A short description of the issue, and

  3. Clear photos of the affected item(s) and packaging.


Send to lactationtreatsbyrcg@gmail.com or 0919 008 0476.

How refunds work

Once we've reviewed and confirmed the issue, we'll offer either:


  • a replacement of the affected item(s) on your next dispatch, or

  • a refund for the affected item(s) to your original payment method.


Approved refunds are processed within 5–10 business days. The time to reflect in your account may depend on your bank or payment provider.

Not covered

  • Change of mind after the order has been prepared or dispatched.

  • Issues reported more than 24 hours after delivery.

  • Quality changes from improper storage after delivery (e.g. perishable treats not refrigerated).

  • Delays or damage caused by an incorrect address provided at checkout.

Cancellations & changes

We can only accommodate changes or cancellations before your order is prepared or dispatched, since everything is freshly baked to order.

Contact

Message 0919 008 0476 or lactationtreatsbyrcg@gmail.com — we're here to help.


Last updated: August 24, 2026.